At ClyroHealth, we aim to provide the best possible experience for our patients and partner hospitals. However, we understand that there may be circumstances requiring a refund. This Refund Policy outlines the terms and conditions under which refunds are issued and the process to request them. By using our services, you agree to abide by this policy.
a. Services Not Delivered
If the booked medical service or consultation was not delivered due to a failure by the hospital, you may be eligible for a full refund.
b. Cancellation Policies
Patient-Initiated Cancellations:
Refunds depend on the hospital’s specific cancellation policy, as outlined during booking.
Bookings canceled within the permitted timeframe (e.g., 24 hours before the appointment) may qualify for a full or partial refund.
Cancellations made after the permitted window may not be eligible for refunds.
Hospital-Initiated Cancellations:
If the hospital cancels your appointment, you will receive a full refund.
c. Unsatisfactory Services
If the delivered service does not meet the described standards or agreement, you may request a partial refund, subject to investigation and approval.
d. Technical Issues
If payment is processed incorrectly due to a technical error on our platform, refunds will be issued after verification of the issue.
Refunds are not available for:
Missed appointments due to the patient’s failure to attend.
Health packages, promotional offers, or discounts once they are redeemed or expired.
Any issues not reported within 48 hours of the scheduled service date.
Step 1: Submit a Refund Request
Contact us at support@clyrohealth.com with the following details:
Booking reference number
Reason for refund request (e.g., cancellation, unsatisfactory service)
Any supporting evidence (e.g., photos, proof of payment)
Step 2: Review and Verification
Our team will review your request and may contact the hospital for clarification. Additional details may be required to process your request.
Step 3: Refund Approval
If your refund is approved, the amount will be processed to your original payment method within 7–10 business days. You will receive an email notification confirming the refund status.
Some partner hospitals may have their own refund or cancellation policies. These will be communicated during booking, and ClyroHealth will help mediate if disputes arise.
Refunds will be credited back to the original payment method used during booking. If that method is no longer valid, please contact us for alternative arrangements.
If you are dissatisfied with the outcome of a refund request, you may escalate your concern to our support team for further review. Our goal is to ensure a fair resolution for all parties involved.
We may update this Refund Policy periodically to reflect changes in our procedures or services. The “Effective Date” at the top indicates the most recent update.